Frequently Asked Questions
Everything you need to know about shopping with FEMMES FRAICHES PARIS.
How do I choose the right size?
Please refer to the sizing information available on each product page. Fit may vary depending on the design and silhouette.
Our customer care team is happy to assist you with any sizing questions.
How should I care for my garments?
We recommend following the care instructions provided on each garment's label.
Different fabrics may require different washing, drying and storage methods.
Will sold-out items be restocked?
Selected styles may return depending on availability.
Please contact our customer care team for information about a particular item.
Where can I find product details?
Product descriptions, available sizes and other relevant details can be found on the individual product pages.
Where do you deliver?
We deliver to the United Kingdom and 26 European Union member countries, excluding Cyprus.
How much does delivery cost?
United Kingdom: £3 delivery, complimentary on orders of £150 or more.
European Union: €3 delivery, complimentary on orders of €150 or more.
Will I pay customs duties or import taxes?
No. Orders delivered to the European Union are shipped on a Delivered Duty Paid (DDP) basis.
FEMMES FRAICHES PARIS covers applicable import duties, import VAT and customs clearance charges.
You will not be required to pay additional import charges to receive your order.
If a carrier requests such a payment, please contact us before paying.
Can I change or cancel my order?
Please contact our customer care team as soon as possible.
We will try to assist, although changes may not be possible once an order has entered processing or dispatch.
Your statutory cancellation and return rights remain unaffected.
How can I get help with my order?
Please contact our customer care team and include your order number.
What is your return policy?
Eligible UK and EU customers have a statutory 14-day withdrawal period after receiving their goods, subject to applicable legal exceptions.
Please refer to our Returns & Refunds Policy for full instructions.
Are returns free?
For eligible change-of-mind returns, return shipping is complimentary for UK customers.
EU customers are responsible for change-of-mind return shipping costs.
This does not affect your statutory rights concerning faulty or misdescribed goods.
How do I request a return?
Please email our customer care team with your order number and return request.
fashionandfashiontextille@gmail.com
Our team will provide the applicable return instructions.
When will I receive my refund?
Refunds are processed in accordance with applicable consumer law and our Returns & Refunds Policy.
Depending on the circumstances, we may wait until the goods are received or proof of return is provided.